Shipping

§9. DELIVERY TERMS

1. The Seller delivers the Goods to the Buyer under the conditions specified in the Order.
2. Deliveries are made on Business Days. Orders placed on non-working days are considered placed on the first Business Day following the Order placement date.
3. Delivery of Goods is subject to a fee. The Buyer bears the delivery costs (including transportation, shipment, and postal service fees). The applicable costs are specified during the Order placement process.
4. If the value of the Buyer’s purchase exceeds 100 euros, a complementary insurance policy payable by the buyer shall be taken out.
5. Personal pickup of the Goods by the Buyer is free of charge and possible only after prepayment.
6. The shipment of the Goods occurs only after the payment has been made and the funds have been credited to the Seller’s bank account.
7. The Goods are delivered to the address provided by the Buyer. Acceptance of the package by the Buyer or by a person who proves they are authorized to receive the package on their behalf is considered successful delivery of the Goods.
8. The Seller is not responsible for errors in the delivery address provided by the Buyer, nor for the loss or damage of the Goods if the shipment is left by the courier or carrier at the request and with the consent of the Buyer at an unauthorized person’s address, including but not limited to a security guard, building manager, or neighbor.
9. In the event of non-delivery or that an item is missing or damaged, the Buyer shall notify the carrier within the prescribed periods (48 hours to seven days depending on the destination).
10. At the moment of the Goods’ delivery, all benefits and burdens associated with the item, as well as the risk of accidental loss or damage, transfer to the Buyer.
11. For a Buyer who is a Consumer, the delivery is considered completed upon receipt of the Goods from the carrier or freight forwarder.
12. It is recommended that the Buyer (if they are a Consumer) inspect the Goods upon delivery in the presence of the carrier’s or freight forwarder’s representative. If any damage to the shipment is detected, the Consumer is advised to prepare a damage report and immediately contact the Seller.
13. For a Buyer who is an Entrepreneur, the delivery is considered completed when the Seller entrusts the Goods to the carrier or freight forwarder.
14. A Buyer who is an Entrepreneur is obligated to inspect the Goods upon delivery in the presence of the carrier’s or freight forwarder’s representative. If any damage to the shipment is found, the Entrepreneur must prepare a damage report and notify the Seller immediately.
15. In the case of an unjustified refusal by the Client to accept the shipment, the Seller has the right to charge the Client for the shipping and return costs to the sender.
16. The Seller offers the option to place an Order with delivery to selected countries outside Poland.
17. The fulfillment of such Orders is subject to the Regulations with the following exceptions:

• The Goods are delivered by a courier service to the specified address in/outside Poland;
• The estimated delivery time for each country can be checked here: [link]. Order delivery may be delayed during peak shopping periods, such as the holiday season; however, the Seller strives to ensure that the Goods arrive within 7 days from the confirmation of shipment and order fulfillment;
• The option of a free return is not available for international shipments.